...we are disappointed that you are not completely satisfied and would like to offer our apologies that you feel that the price was not what you expected on this occasion
Umm ... not just this occasion, but any occasion!! Bit of a generic response, don't you think? But, as I said above, at least I got a response.
So, the buck has been passed to the Buying Department.
If my guess is correct, then these are the guys that source the products and negotiate the purchase price from the suppliers. What's the bet that what I receive from them, if anything, is a vague, economic spin about high purchase prices being passed on to the consumer?
As the naive consumer that I am, my response to that would be: "Use Tesco's supplier then, as they are obviously providing a better deal".
Or is that too simple?
Anyhow, in order to be totally open about this whole communication, here's the response I sent:
If anything, sending even a brief response should make them realise that I am not going to go away. After all, how many people either give up or just plain forget to follow things up? I know I am guilty of this!
Can one person bring some sense of fairness the world? Probably not, but its worth trying, don't you think?